Kwara hoteliers lament effect of insurgency on business
Speaking with journalists at a programme marking one year anniversary of GPinnacle hotels in Ilorin on Tuesday, a consultant in the hospitality business, Mr. Edward Akerele, said that NGOs had always thronged the state to organise various human interest programmes with accompanying high turn out of customers prior to insurgency outbreak.
Akerele, however, said that relative peace and low crime rate in the State had brought about influx of settlers from the insurgency prone areas to the state, adding that despite the challenges of the relocation of the NGOs, the hotel has been able to improve on its services to attract more customers.
“We have adopted the theory of change despite the challenges facing the business but we are moving ahead with patronage from corporate organisations and individuals because most of the NGOs and international donor agencies that usually patronise hotels have moved to the North East, to help the victims of Boko Haram insurgency.
“We are also planning to move away from usual customer care services to deep customer interactions whereby we will be part of their special day celebrations like birthday, wedding anniversaries, promotion etc,” he said.
Speaking on the perceived saturated situation in the hospitality business in the State, the consultant said that the development was brought about by low entry point in the hospitality business, adding that customers eventually discovered the difference between standard and low standard ones.
Also speaking, General Manager of the hotel, Mr Funsho Aliyu, charged hoteliers in the State to take their business to next level by being pro active in term of security architecture, saying that they should consider physically challenged in the provision of infrastructure.